How many people do you know use checks to pay for anything besides rent these days? Not many, right? Almost everything we pay for now, we do so through debit or credit cards because of the convenience factor.
So is it a good idea to rethink your rental payments? Can accepting rent on plastic make your residents lives easier? Can it make your life easier?
First, let’s look at the upside of accepting credit or debit card payments for rent.
Your problem with checks is most likely late or bounced ones. If a resident has a sudden emergency or miscalculates their account balance, you could be left with a check that doesn’t cash—or no check at all.
Allowing a credit card payment means the rent doesn’t depend on your renter’s account.
You get your check on the first of the month, but then you have to take it to the bank and wait for it to clear.
You can, though, set up debit or credit card payments to deposit directly into your bank accounts through a platform like Buildium. You’ll get an email letting you know when the rent hits your account. Easy and fast!
Almost everyone has a credit card with some kind of rewards program—air miles, cash back, etc. Since rent is a higher-ticket item to put on their card, residents can earn a good chunk of change (or points, or miles) every month.
If your residents are trying to build credit, putting something like rent on every month and paying it off on time will help them out immensely.
Allowing credit card payments opens you up to a whole new world of rent collection. Software like Buildium allows residents to pay rent through a resident portal, either by credit card or via their bank account. They can even set up automatic payments, so they’ll never have to remember to pay on the first.
You will discover creative ways to identify and eliminate routines that are no longer benefiting your business.
There are all kinds of reasons to use credit and debit cards to collect rent, but there are some pitfalls, as well.
Credit card companies and processing platforms normally charge a nominal fee for every payment processed. Buildium via ePay, for example, charges 2.5 percent. So
That’s not to say that residents themselves are confused about paying rent. But if they pay via credit card, there could be some confusion, legally, about who the resident is. In a lot of municipalities, the entity that actually pays the rent is considered the resident. That means there’s a small risk the credit card company could identified as the resident, which can create all kinds of legal issues for property managers.
Have you ever disputed a credit card payment? Your credit card puts a hold on the payment, investigates it and then determines if it should be paid or not. That takes time.
Residents could potentially dispute payments, as well. If they have any cause for complaint, however small or unrealistic, they could dispute their rent payment and keep it held up with their company.
You’ve weighed the options and decided accepting rent in this new way is right for you and your residents. There are still a couple of things to keep in mind as you get ready to make the switch:
Residents use credit cards or automatic payments for nearly every other payment they make, from grocery shopping to phone bills. Accepting rent via credit card will integrate seamlessly into their already check-free lives.
And, honestly, when was the last time you paid for something with a check?
Allowing rent payments via credit card offers a whole new level of convenience for both you and your residents. Just make sure you do your due diligence before you start. It could just be the right move for your rental properties.